Profiles and reviews
Find the directories AI chatbots cite where you're missing, the Google Maps reviews that need a reply, and the Reddit threads worth answering.
Profiles and reviews shows where your brand appears outside your own website, and what to do there: the profiles you have, your customer reviews, the Reddit threads worth a reply, and the directories AI chatbots cite where you are still missing. AI chatbots cite directories and Reddit threads when they describe or recommend a business, and customers read reviews when they choose a business, so each tab ends in steps you can take.
Profiles and reviews
Three cards at the top sum up the last 3 weeks: how many of the cited Directories you are on, how many of the cited Reddit threads you are in, and how the pages AI chatbots cite split between directories, communities and everything else.
Every suggestion on this page has a ⋯ menu with Mark as done, Not relevant and Remind me in 30 days. Hidden items move to a Hidden list, where Restore brings them back.
Your profiles
The websites, company profiles and accounts that belong to your brand. A citation of any of them counts as a citation of you everywhere in citeme.eu.
- Add page or account adds a website, a profile on a directory or social network, or a personal Reddit account. Add only pages you control.
- AI citations and In search show how often each one was cited by AI chatbots or listed by search engines in the last 3 weeks.
- A personal Reddit account is used only as a writing-style example in the AI Assistant and to recognise threads you already took part in. It never counts as your brand.
Other names of your company
When you add a page, you can also enter the name your company goes by there. Every mention of that name in AI answers and search results then counts as your brand. It's worth doing when:
- Your company changed its name. AI chatbots often still use the old one.
- You go by a short or alternative name, or customers know you by a product name.
- Recommendations go through a person. If people find you mainly through a founder's personal brand, for example a strong LinkedIn profile, add that profile together with the person's name.
The name counts from the day you add it; earlier answers are not recounted. Most pages need no name. Enter a name only, never a description such as "Our LinkedIn".
Directories to join
The directories AI chatbots cited in the last 3 weeks where we know of no profile of yours, most cited first. Each row shows how many answers cited it, per chatbot, and Why it's here lists the cited pages. Only company pages and lists of companies count; an article in a portal's magazine or blog does not.
Once your profile on a directory is added, its citations count as yours.
Auto-detect looks for your profiles on these directories, and on Google Maps if customers visit you. It takes 1–2 minutes and uses 1 AI Assistant credit, also when nothing is found; if the run fails, the credit is given back. What it finds appears under Your profile was found:
- Open each link and check it is your company, then choose Add as your profile or Add all found.
- Not mine removes a profile that belongs to someone else. It is not suggested again, and later checks keep looking for yours.
Reviews
Once a week, citeme.eu reads the public reviews on your Google Maps listing. We look for the listing ourselves; if we can't find it, add it with Add your Google Maps listing.
The tab shows your rating, the number of reviews, the date of the newest one and the latest reviews. Reviewer names are never stored; each review links to Google Maps instead.
Reviews
You may already get an email from Google about each new review. This tab adds what those emails don't: we read what each review says, not only its stars. Customers read the text too, and a five-star review can still mention a problem. Such a review is marked Mentions a problem with its theme, using the same themes as How AI describes you.
What to do suggests up to four kinds of step:
| Step | When it appears |
|---|---|
| Claim your Google Maps listing | Google shows the listing as not claimed by its owner |
| Reply to this review | A recent review with fewer than 4 stars and no reply from you |
| Reply to the problem in this review | A good rating whose text mentions a problem, with no reply from you |
| Ask customers for reviews | The listing has only a few reviews, or no new one for months |
A step disappears on its own once the next weekly check no longer finds its reason, for example after you reply. If a check fails, the tab says so and keeps the earlier numbers. The reviews check uses no AI Assistant credits.
Google's own guide covers how to ask for reviews and how to reply to them: Tips to get more reviews. Ask every customer the same way and never offer anything in return; Google removes reviews collected any other way.
Discussions
AI chatbots cite Reddit often, but many of the cited threads have little to do with your business. Going through them by hand means opening every source, one by one. citeme.eu does that for you: every Saturday it reads the Reddit threads AI chatbots cited in at least 3 answers in the last 3 weeks and tells you which ones are worth your time. You don't need to set anything up.
Each thread has a label:
- Worth a reply: someone is asking for something a new reply could still answer, and your brand is not named yet.
- Names your brand: the thread already mentions you.
- Closed for replies: the thread is too old to reply in.
- Your thread or Reacted: a personal Reddit account you added started the thread or commented in it.
Write a reply opens the AI Assistant with the thread filled in, and Open the draft returns to a reply you already drafted. The list opens on threads you have not reacted to; the filters and the search show the rest.